Where can I call for Ticketmaster ticket buying and customer service issues?
Ticketmaster is pleased to announce new nationwide toll-free numbers to help ensure the fans get easier access to purchase tickets and to great customer service. The new toll-free numbers are:
National Toll Free SALES number: 1-800-745-3000
Consumers can use this number to purchase tickets to any events in the continental United States, no matter what their location is. The system recognizes where in the United States the caller is calling from so all local prompting or messaging will still work.
National Ticketmaster Express number: 1-866-448-7849
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 22 hours each day, 7 days a week! This self service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.
National Customer Service number: 1-800-653-8000
This is an easy access number that directly points customers to customer service for support on previously place orders.
What if a tour date isn't listed?
If you know Colbie is coming to a city, but the date isn't on the tour page, it's likely that the date isn't officially confirmed yet. This is usually true for dates further away in the schedule. We recommend keeping an eye on the tour page, or calling your local venue (where the show is scheduled to occur) for updates.
We will always post shows once they are officially confirmed as happening.
How can I update my personal information (address, e-mail, etc.)?
You can change profile information such as your e-mail address, username, password & mailing address by logging in to ColbieCaillat.com and clicking on “My Settings” found under the navigation heading "Community". Updates will take effect immediately.
I have a question that isn't answered here, what should I do?
If you're not finding the answer you need in the FAQ, please send us your question at aatcs@allaccesstoday.com, and someone from our team will get back to you as soon as possible.
The message board is also an excellent place to get your questions answered immediately, especially if it's a weekend or holiday. Come join the community online!
Can I sign up my child who is under 13 years of age?
No we cannot allow children under 13 in the community. To remain compliant to COPPA laws, we cannot email any child under 13 years of age.