Please read the new FAQ, as some information has changed.
General
Where should I go for charity-related questions?
Unfortunately, ColbieCaillat.com is unable to fulfill these kinds of special requests. Please contact Colbie Caillat’s record label and/or management company for any charity-related questions or requests.
Where can I call for Ticketmaster ticket buying and customer service issues?
Ticketmaster is pleased to announce new nationwide toll-free numbers to help ensure the fans get easier access to purchase tickets and to great customer service. The new toll-free numbers are:
National Toll Free SALES number: 1-800-745-3000
Consumers can use this number to purchase tickets to any events in the continental United States, no matter what their location is. The system recognizes where in the United States the caller is calling from so all local prompting or messaging will still work.
National Ticketmaster Express number: 1-866-448-7849
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 22 hours each day, 7 days a week! This self service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.
National Customer Service number: 1-800-653-8000
This is an easy access number that directly points customers to customer service for support on previously place orders.
What if a tour date isn't listed?
If you know Colbie is coming to a city, but the date isn't on the tour page, it's likely that the date isn't officially confirmed yet. This is usually true for dates further away in the schedule. We recommend keeping an eye on the tour page, or calling your local venue (where the show is scheduled to occur) for updates. We will always post shows once they are officially confirmed and approved to announce as happening.
How can I update my personal information (address, e-mail, etc.)?
You can change profile information such as your e-mail address, username, password & mailing address by logging in to www.ColbieCaillat.com and clicking on “Members” then "Update" found under the navigation header at the top of the screen. Updates will take effect immediately.
I have a question that isn't answered here, what should I do?
If you're not finding the answer you need in the FAQ, please send us your question at support@colbiecaillat.com, and someone from our team will get back to you as soon as possible.
The message board is also an excellent place to get your questions answered immediately, especially if it's a weekend or holiday. Come join the community online!
Can I sign up my child who is under 13 years of age?
No we cannot allow children under 13 in the community. To remain compliant to COPPA laws, we cannot email any child under 13 years of age.
Message Board
How can I report a message board post I feel is inappropriate?
All boards are fully moderated and you are encouraged to report any posts that you find objectionable or inappropriate. Please e-mail any of those concerns to support@colbiecaillat.com with "COLBIE CAILLAT MESSAGE BOARD" in the Subject line.
VIP Packages and Meet & Greets
Meet & Greets are available only through Colbie's VIP Packages. Packages typically include tickets to the show, signed merchandise, early entry when available and a meet & greet with Colbie. There are some shows where VIP Packages will not be available. To see where VIP Packages are currently available, you can visit the Colbie Caillat Tour Schedule for all shows or the Colbie Caillat VIP Package Site for all non-Ticketmaster shows.
Please email support@colbiecaillat.com if you have any questions that are not answered above.
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